Features Benefits Pricing FAQ

Transform Your Customer Service with Cloud Call Center Solutions

Deliver exceptional customer experiences with our advanced cloud call center platform. Scale effortlessly, reduce costs, and improve agent productivity.

Cloud Call Center Team
Cloud Call Center Team
Cloud Call Center Team
Cloud Call Center Team
Cloud Call Center Team
Cloud Call Center Team

Transform Your Customer Service with Cloud Call Center Solutions

Deliver exceptional customer experiences with our advanced cloud call center platform. Scale effortlessly, reduce costs, and improve agent productivity.




Customized Cloud Call Center for Your Business


Make communication seamless with the smart features of our cloud call center solution. Get go2market’s cloud call center to manage all your business calls remotely from anywhere. Efficiently manage high call volumes and deliver customer satisfaction.




Why Your Business Needs Cloud Call Center




Quick and Easy Setup
Setting up a cloud call center is fast and hassle-free. It only requires a few simple adjustments based on your business needs, saving time and effort.
No Hardware Required
With a cloud-based solution, you don’t need any physical equipment like phone lines, PRI or servers. Everything is managed on the cloud, making it easy to operate and maintain.
Amazing Caller Experience
Our cloud call center provides a smooth and personalized experience for callers, ensuring they get the solution they need quickly and efficiently.
Improved Agents' Productivity
Our cloud call center is packed with advanced features that help agents handle calls more efficiently, solve queries faster and provide better service.
Better Customer Experience
Handle high call volumes without stress. Our cloud call center solution enables fast, accurate responses to customer queries, ensuring high-quality customer experience CX.
Pay-As-You-Go Model
Pay only for what you use. Our flexible pricing model allows you to scale up or down based on your needs, helping you save on costs.


Experience Powerful Features of
Our Cloud Call Center




Smart Dashboard

A powerful and intuitive dashboard that lets you view all key statistics and call reports in one place, helping you track performance at a glance.

Live IVR

Create and manage your IVR flow in real-time. Our dynamic IVR system ensures your customers get directed to the right department instantly.

Custom Call Flow

Customize your call flow easily and build multi-level IVR menus as per your business requirements.

Live Monitoring

Monitor and track your agents’ performance in real-time. This helps you improve customer service by giving you full visibility into ongoing calls.

Smart Call Routing

Smart call routing directs each call to the right agent based on skills, availability, or customer needs, ensuring faster query resolution and optimal customer satisfaction.

Call Forwarding

Forward calls to another agent or department seamlessly, even if you're busy on another call, ensuring no customer is left unattended.

Call Recordings

Record and store all incoming and outgoing calls for quality control, training, and compliance. Download them whenever you need.

Automated Dialer

Improve agent productivity with our automated dialer. It removes the need for manual dialing and speeds up the calling and follow-up process.

Click to Call

Make it easy for your agents to connect with prospects through click to call, no need to dial the entire number just click and initiate call.

Text-to-Speech

Convert any written text into speech with our Text to Speech (TTS) feature, making it easier to communicate automatically.

CRM Integration

Easily integrate your CRM with our cloud call center in just minutes, making it easier to manage customer data and interactions.

Live Agent Status

Track the status of all your agents in real-time, whether they're on a call, on break, or offline. This helps manage resources efficiently and ensure smooth customer service.


Our Valued Customers








Pricing

Cloud Call Center - CCC

NPS-powered contact center solution

starts at

₹ 1750/-


/agent/month (paid quaterly/ half yearly/ annually) includes unlimited domestic inbound and outbound

flexible payment options

Contact Sales

Core Features

  • Integeration-Web SDK, Mobile SDK, CRM Integeration, Webhook & Open APIs
  • Surveys
  • ACD, IVR, SKills-based routing
  • Automated Dialing
  • WebRTC, IP phone/Desk phone Compatible
  • Queue Callback
  • integeration
  • Call Recordings and CDR
  • Real-Time Monitoring Historical Reports
  • On-call Options-hold, mute, transfer and call conferencing
  • Enhanced Call Management
  • Auto Call Answer
  • Dediated service account manager

Integeration

  • Leadsquare, Odoo, Vtiger, Freshdesk, Hubspot, MS Dynamic 365, Salesforce, ServiceNow, Zendesk, Zoho

Work Force Engagement

  • Performance Management
  • Advance Speech Analytics*
  • Efficiency and Productivity
  • Data and Analytics
  • Quality Assuarance and Monitoring*



FAQ


Cloud call center service providers use VoIP technology (Voice over Internet Protocol) to transmit voice calls over the internet, allowing cloud call centers to make and receive calls at lower costs compared to traditional phone systems.

A softphone is a software-based phone application that allows agents to make and receive calls from a computer or mobile device using VoIP technology.

WebRTC (Web Real-Time Communication) enables voice, video, and data sharing directly through web browsers without additional plugins, improving call quality and accessibility for agents and customers.

WebRTC simplifies outbound dialing by offering low latency, high-quality audio, and easy browser-based access, ensuring smooth and efficient communication.

Cloud call center dialers automate dialing processes using VoIP and WebRTC to reduce manual effort, connecting agents only to live answers and boosting productivity.

Yes, agents can use softphones for outbound calls via the cloud call center, which leverages VoIP technology to make calls from any internet-enabled device.

Yes, cloud call centers can integrate with CRMs like ZOHO, salesforce, Vtiger, No paper forms etc to access customer data, track call history, and enhance personalized communication.





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