Make communication seamless with the smart features of our cloud call center solution. Get go2market’s cloud call center to manage all your business calls remotely from anywhere. Efficiently manage high call volumes and deliver customer satisfaction.
Setting up a cloud call center is fast and hassle-free. It only requires a few simple adjustments based on your business needs, saving time and effort.
With a cloud-based solution, you don’t need any physical equipment like phone lines, PRI or servers. Everything is managed on the cloud, making it easy to operate and maintain.
Our cloud call center provides a smooth and personalized experience for callers, ensuring they get the solution they need quickly and efficiently.
Our cloud call center is packed with advanced features that help agents handle calls more efficiently, solve queries faster and provide better service.
Handle high call volumes without stress. Our cloud call center solution enables fast, accurate responses to customer queries, ensuring high-quality customer experience CX.
Pay only for what you use. Our flexible pricing model allows you to scale up or down based on your needs, helping you save on costs.
Create customized call flow as per your business needs.
No more manual number dialing with our automated dialer.
Provides real-time insights for quick decision making.
Ensures call quality and compliance.
Easily scale up or down based on your business needs.
Enables personalized service by connecting repeat callers to the same agent.
Easily integrate your CRM software with our cloud Call Center for seamless connectivity.
Efficiently route calls to agents based on their expertise and skills.
Manage calls, chats, SMS, and social media interactions from one unified platform.
Monitor ongoing calls and join conversations to provide live assistance when needed.
Guide agents during sales calls without the customer hearing.
Track agent availability and performance in real-time.
Manage call queues, prioritize high-value customers, and reduce wait times.
Offer self-service options to customers with a customized IVR menu.
Allow customers to request a callback instead of waiting in a queue.
Serve diverse audiences with support for multiple languages.
Automatically filter numbers on DND lists for compliant campaigns.
Generate detailed performance reports to measure KPIs and optimize business operations.
Cloud call center service providers use VoIP technology (Voice over Internet Protocol) to transmit voice calls over the internet, allowing cloud call centers to make and receive calls at lower costs compared to traditional phone systems.
A softphone is a software-based phone application that allows agents to make and receive calls from a computer or mobile device using VoIP technology.
Cloud call centers offer various types of dialing methods such as manual dialing, preview dialing, progressive dialing, predictive dialing, and power dialing etc for businesses to handle large call volumes like 200-400 calls in a day.
WebRTC (Web Real-Time Communication) enables voice, video, and data sharing directly through web browsers without additional plugins, improving call quality and accessibility for agents and customers.
Cloud call center dialers automate dialing processes using VoIP and WebRTC to reduce manual effort, connecting agents only to live answers and boosting productivity.
Yes, agents can use softphones for outbound calls via the cloud call center, which leverages VoIP technology to allow agents to make calls from any internet-enabled device.
Cloud call centers automate tasks like dialing, call routing, and data logging, reducing manual efforts. Tools like predictive and progressive dialers ensure agents spend more time talking to customers and less time waiting or dialing.
Cloud call centers provide real-time dashboards and live call monitoring features, allowing supervisors to track agent performance, listen to live calls, and provide instant feedback or intervention to improve call quality and efficiency.
Yes, cloud call centers are designed to integrate seamlessly with popular CRM platforms like Salesforce, HubSpot, and Zoho, as well as other business tools like helpdesk and marketing software. This integration ensures that customer data is synchronized, allowing agents to provide personalized and efficient service.
Cloud call centers typically use encryption and security protocols to protect voice data, ensuring secure communication for businesses and customers.
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